Service Contracts
We provide service contracts to suit your requirements.
Our Specialist Disciplines include:
Microplate Readers, Scintillation Counters, Gamma Counters, Automated Liquid Handlers, Infrared/FT-IR/Ultraviolet and
UV-VIS Spectrophotometers.
Independent Perkin Elmer / Revvity Service and Support.
Bronze
Our Bronze Contract includes:
One or Two Preventative Maintenance visits per year
All other callouts and hourly labour will be charged at the current rates.
All parts will be chargeable**
Help by phone and e-mail.
Target Engineer Contact Time: within 72 hours of placing a request.
Silver
Our Silver Contract includes:
One or Two Preventative Maintenance visits per year
Unlimited callouts to repair faults*
There will be no charges for callout or hourly labour.
All parts will be chargeable**
Help by phone, fax and e-mail.
Target Engineer Contact Time: within 48 hours of placing a request.
Gold
Our Gold Contract includes:
One or Two Preventative Maintenance visit per year
Unlimited callouts to repair faults*
There will be no charges for callout or hourly labour.
Parts will not be chargeable **
Help by phone, fax and e-mail.
Target Engineer Contact Time: within 48 hours of placing a request.
*subject to terms and conditions
**subject to contract terms, conditions and exclusions
Bronze Contract Additional Benefits Include:
Priority call-outs should the instrument breakdown
Discounted call-out rates for breakdowns and PPM visits
Discounted rates for hourly labour and other services
Automatic reminders when annual services are due.
Silver Contract Additional Benefits Include:
Priority call-outs should the instrument breakdown
Discounted rates for additional PPM visits and other services
Automatic reminders when annual services are due.
Discounted parts
Multiple unit discounts
Gold Contract Additional Benefits Include:
Priority call-outs should the instrument breakdown
Discounted rates for additional PPM visits and other services
Automatic reminders when annual services are due
Multiple unit discounts
What are the benefits of having a service contract?
- Minimise Instrument Downtime
- Extend Instrument Life
- Avoid Unexpected Service Costs
Contract Enquiry
